Refund and Returns Policy for Votasopic

Effective Date: November 30, 2024

At Votasopic, we are committed to providing our customers with the highest quality products. If for any reason you are not completely satisfied with your purchase, our Refund and Returns Policy ensures a smooth and hassle-free process.

1. Returns and Exchanges

We want you to be completely happy with your purchase. If you are not satisfied with your items, you can return or exchange them within 30 days from the date of purchase. To be eligible for a return or exchange:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging, with all tags and labels attached.
  • You must have proof of purchase, such as a receipt or order confirmation.

To initiate a return or exchange, please contact us at [email protected] to receive further instructions and a return authorization.

2. Non-Returnable Items

Some items are not eligible for returns or exchanges, including:

  • Perishable goods, such as chocolate, macaron, or other food items that may expire.
  • Personalized or custom items that have been specifically made or altered based on your preferences.
  • Gift cards and other non-returnable items marked as final sale at the time of purchase.

If you are unsure about whether an item is returnable, please reach out to our customer service team.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to the original payment method.

  • Refunds will be processed within 7-10 business days.
  • Shipping costs are non-refundable unless the return is due to a mistake on our part, such as receiving an incorrect or damaged item.
  • In the case of a return or exchange, you will be responsible for the return shipping costs unless the item is defective or incorrect.

4. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately. We will offer a full refund or replacement at no additional cost to you. Please keep the original packaging and take photographs of the damaged item, as we may need them for further investigation.

5. How to Return or Exchange Items

To return or exchange an item:

  1. Contact us at [email protected] to request a return authorization.
  2. Pack the item securely in its original packaging and include the proof of purchase.
  3. Ship the return package to the following address:
    • Votasopic Returns Department
    • Address: 201 N Ellis St, Groesbeck, Texas (TX), 76642

You are responsible for the shipping costs for returns unless the item was damaged, defective, or incorrectly sent.

6. Exchanges

If you would like to exchange an item for a different product, please contact us as soon as possible to check the availability of the item you wish to exchange for. If the item is available, we will assist you with the exchange process.

7. Contact Us

For questions or concerns regarding our Refund and Returns Policy, please contact us at:

We appreciate your business and are here to help ensure your satisfaction with every purchase. Thank you for choosing Votasopic!